The Mandalika, TodaysSpill.com
In an effort to improve service quality in The Mandalika area, PT Pengembangan Pariwisata Indonesia (ITDC) held a Hospitality Operation & Services The Mandalika Values Internalization Training on Saturday, March 8, 2025, at the ITDC The Mandalika Office.
This training emphasizes enhancing the skills of operations and service personnel in implementing hospitality standards, service excellence, and quality service to provide the best experience for tourists while supporting the professional management of the tourism area.
The training was attended by 48 participants, the majority of whom came from several villages around The Mandalika area. By involving local workers in The Mandalika, ITDC is not only improving service standards but also creating opportunities for the surrounding community to play a greater role in the tourism industry and contribute to the sustainable development of the tourism area.
Acting General Manager of The Mandalika, Wahyu M. Nugroho, stated that as a Super Priority Tourism Destination (DPSP), The Mandalika must maintain high service standards in every aspect, including cleanliness and security. The Operations & Services team plays a crucial role in ensuring visitor comfort.
“Through this hospitality training, we aim to equip them with skills that not only enhance work efficiency but also create a better experience for tourists,” he said.
Several hospitality experts were present to provide both theoretical and practical training to the participants. Hospitality management was delivered by Muhammad Muchlis, Hotel Manager of Pullman Lombok Mandalika Beach Resort, who emphasized the importance of building a hospitality-based and efficient work culture.
The service excellence and grooming session was led by Bambang Eka Surya, Director of Talent & Culture at Pullman Lombok Mandalika Beach Resort, highlighting the significance of professional appearance and excellent service in creating a positive visitor experience. Meanwhile, I Made Merta, Director of Housekeeping at Pullman Lombok Mandalika Beach Resort, provided insights on quality service, focusing on cleanliness standards and facility maintenance to enhance tourist comfort.
As the number of tourists visiting The Mandalika continues to grow, ITDC is committed to improving service standards. According to the latest data, tourist visits to The Mandalika throughout 2024 reached 1,241,742 visitors, marking a 150% increase compared to the previous year. This growth underscores the importance of professionalism in area management to ensure The Mandalika remains a top destination for both domestic and international travelers.
“The Hospitality Operation & Services The Mandalika Values Internalization Training is part of a series of capacity-building programs designed by ITDC to ensure that every aspect within the tourism area can provide the best service. With these efforts, The Mandalika is expected not only to become a leading tourist destination in Indonesia but also to serve as a model for professional and sustainable tourism area management,” concluded Wahyu. TS-01
